Review general guidance when the app does not show the expected quiz result or promotional reward.
Reward Troubleshooting Steps
- Confirm Complete Submission: Ensure that all five questions were submitted inside the My Telenor app without interruption.
- Check App Result Card: Read the success or confirmation status displayed inside the app.
- Review Active Campaign Terms: Inspect the app campaign details. Rules, reward limits, and promotions may vary by user profile, timeline, or current Telenor policies.
- Avoid Repeated Submissions: Repeated submissions of correct options inside the app do not trigger duplicate reward MBs.
General Notice on Rewards
Free internet MB promotional credits, account eligibility, network provisioning times, and billing rules are decided solely by Telenor Pakistan. Official app settings and terms take precedence.
Unresolved Reward Issues
If you completed the quiz successfully but the reward continues to fail, contact official Telenor support. Do not submit account password keys, SIM registration hashes, or OTP codes to any unofficial website.